Customer Service

Course Curriculum

• Customer Service - Section 1
• CSS1U1 - Objective and Importance of Customer Service 13:14
• CSS1U2 - Reorganisation of Bank 12:37
• CSS1U3 - Governance 22:38
• CSS1U4 - Regulator 7:37
• CSS1U5 - RBI Act 1934 24:20
• CSS1U6 - Indian banking 11.56
• CSS1U7 - Types of Banks 13.31
• CSS1U8 - Types of Banks 20:19
• CSS1MCQ1 00:30:00
• Customer Service - Section 2
• CSS2U1 - Understanding NPA 10:23
• CSS2U2 - Guidelines for NPA 07:11
• CSS2U3 - How an Asset becomes NPA 11:11
• CSS2U4 - Out of Order Account 23:13
• CSS2U5 - Income Recognition Policy 08:58
• CSS2MCQ1 00:30:00
• Customer Service - Section 3
• CSS3U1 - Importance of KYC 09:24
• CSS3U2 - Importance of Documentaion 16:24
• CSS3U3 - Issue of Cheque Books 10:33
• CSS3U4 - Intersol _Other than Home branch charges 09:22
• CSS3U5 - Banking Hours 10:00
• CSS3U6 - Counterfeit Notes 12:11
• CSS3U7 - Banks Website 13:45
• CSS3MCQ1 00:30:00
• Customer Service - Section 4
• CSS4U1 - Customer Rights and Grievance Redressal 15:17
• CSS4U2 - Dispute Resolution 14:48
• CSS4U3 - Digital Modes by Bank 10:49
• CSS4U4 - CTS Process Flow 13:07
• CSS4MCQ1 00:30:00
• Customer Service - Section 5
• CSS5U1 - Nomination Facility 11:52
• CSS5U2 - The Banking Companies Nomination Rules 1985 17:31
• CSS5MCQ1 00:30:00
• Customer Service - Section 6
• CSS6U1 - Online Payment 09:31
• CSS6U2 - Digital Banking 09:37
• CSS6U3 - Modes of Digital Payment 15:06
• CSS6U4 - Debit and Credit Cards 12:53
• CSS6U5 - USSD AePS and UPI 16:54
• CSS6U6 - Mobile Wallets 12:23
• CSS6U7 - BHIM POS and Internet Banking 12:36
• CSS6U8 - Security of your Workstation 11:51
• CSS6MCQ1 00:30:00